Privacy & Cookie Policy
At Red Gorilla®, your privacy matters to us. We’re committed to protecting your personal data and being open about how we use it. This policy explains what information we collect, why we collect it, and how you stay in control.
Last updated: 11 September 2025
Who we are
We are Red Gorilla International (“Red Gorilla”), and we act as the Data Controller. That means we’re responsible for how your personal data is used and kept safe.
If you ever have questions, you can reach us at:
marketing@redgorilla.red
Data Protection Officer, Red Gorilla International, 21 Moat Way, Barwell, Leicestershire, LE9 8EY
01455 848 184
What information we collect and why
When you shop with us or create an account, we collect the information we need to process your order and give you the best shopping experience:
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Your full name
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Delivery and billing address
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Contact details (email and phone)
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Payment details (handled securely by trusted providers – we never store card details)
We collect this so we can:
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Deliver your orders
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Keep you updated about your purchases
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Improve our website and services
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Personalise your shopping experience
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Share special offers and product news (only if you opt in)
You can also browse our site without creating an account.
How we protect your information
Your security is a top priority. We use strong technical and organisational measures to keep your data safe. Payments are processed by secure third-party providers, and we never store your card details.
When we share your data
We only share your data when it’s necessary to run our business and deliver your orders:
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Delivery partners – to get your order to you.
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Payment providers – to securely process payments.
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Credit agencies – if you apply for a credit account with us.
We never sell your personal data to third parties.
Your choices: Marketing & communication
If you’ve opted in to our Newsletter, we’ll send you updates about new products, offers and news. You can unsubscribe anytime using the link in our emails, or by contacting us directly.
We’ll never share your details with other companies for their own marketing.
How long we keep your data
We keep your personal data only for as long as we need it:
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To provide you with products and services
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To meet legal or tax requirements
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To resolve disputes or enforce agreements
In most cases, this means we’ll keep order records for 7 years.
Your rights under GDPR
You are always in control of your data. You have the right to:
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Access the data we hold about you
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Correct or update your details
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Ask us to delete your data (“Right to be Forgotten”)
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Restrict or object to how we use your data
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Ask us to send your data to you or another provider
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Opt out of marketing at any time
To exercise your rights, email marketing@redgorilla.red.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk, but we’d appreciate the chance to resolve things first.
Cookies
Like most websites, we use cookies to make your shopping experience easier and more personal.
Cookies are small files stored on your device that help our site remember things like your basket, account sign-in, and browsing preferences. They also help us understand how our website is used so we can improve it, and sometimes show you offers that are more relevant to you.
Types of cookies we use:
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Essential cookies – keep the site running smoothly (like remembering what’s in your basket).
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Performance cookies – help us see how people use our website so we can make improvements.
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Functional cookies – remember your preferences, like language or display settings.
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Marketing cookies – show you personalised offers and help us measure how effective our adverts are.
Some cookies are necessary for our site to work. Others are optional, and you can control them in your browser settings at any time.
For a full breakdown of the cookies we use (including names, expiry times, and providers), please see our Detailed Cookie Table.
Unsolicited emails (Spam policy)
We hate spam as much as you do. We only send marketing emails to people who’ve opted in. Every email includes a clear unsubscribe link. We never sell or share your email with other companies.
If you think you’ve received spam from us, contact us and we’ll investigate immediately.
Changes to this policy
From time to time, we may update this Privacy & Cookie Policy to reflect changes in the law or how we run our business. We’ll always post the latest version on our website.
