Red Gorilla® Price Match Guarantee - Terms and Conditions
Welcome to the Red Gorilla® Price Match Guarantee! At Red Gorilla®, we are committed to offering you the best prices on the market. Our Price Match Guarantee ensures that if you find a lower price on an identical product from a competitor, we will match that price. Please read the following terms and conditions carefully to understand how you can take advantage of this offer. By participating in the Red Gorilla® Price Match Guarantee, you agree to comply with the terms outlined below.
Eligibility CriteriaTo qualify for the Red Gorilla® Price Match Guarantee, the following criteria must be met:
- Identical Product: The product you found at a lower price must be identical to the one available on our website. This includes the brand, Product Code, colour, size, and specifications. Variations in any of these aspects will make the product ineligible for the price match.
- Valid Link Required: You must provide a valid and working link to the competitor’s product page where the lower price is advertised. This link must lead directly to the product in question and should be publicly accessible at the time you submit your price match request.
- Total Price Comparison: The total price, including any applicable taxes and shipping fees, of the competitor’s product must be less than the total price of the same product (including taxes and shipping fees) on our website. The comparison must reflect the final price you would pay, inclusive of all charges.
- Available for Purchase: The product must be available for purchase on the competitor’s website at the time of your claim. If the item is out of stock, on backorder, or part of a limited-time offer, it will not qualify for the price match guarantee.
To submit a price match request, please follow these steps:
- Gather Information: Ensure that the product you are submitting for a price match meets the eligibility criteria listed above. Make sure to have a valid link to the product page from the competitor’s website.
- Contact Our Customer Service: Reach out to our customer service team via email or phone with your price match request. You must provide the following information:
- Your name and contact details.
- A valid link to the competitor’s product page showing the lower price.
- The total price including taxes and shipping fees for the competitor’s product.
- The same product details on our website for verification.
- Verification Process: Our customer service team will verify the information you provide. If everything checks out and the competitor’s total price (including taxes and shipping fees) is less than ours, we will match that price.
- No Time Limit: Our Red Gorilla® Price Match Guarantee has no time limit. As long as the competitor’s link shows the deal you are suggesting at the time of your claim, you are eligible for the price match. This ensures that you have the flexibility to claim the price match whenever you find a better deal.
- One Price Match per Product: The Red Gorilla® Price Match Guarantee can be applied once per product purchase. If the price of the product further decreases or a better deal is found after we have approved your price match, you will not be eligible for another price match on the same purchase.
- Exclusions: The following are not eligible for the price match guarantee:
- Clearance or closeout sales.
- Special pricing available only through membership programs, loyalty programs, or special access codes.
- Products sold by auction sites, marketplaces (such as eBay), or third-party sellers.
Once your price match request is approved, we will adjust the price of your product to match the competitor’s price, inclusive of any applicable taxes and shipping fees. You will receive a confirmation email with the updated pricing details.
Changes to the Terms and ConditionsRed Gorilla® reserves the right to modify, suspend, or discontinue the Red Gorilla® Price Match Guarantee at any time without prior notice. Changes to the terms will be effective immediately upon posting. It is your responsibility to review the terms and conditions periodically to stay informed of any updates.
Contact UsIf you have any questions or need assistance with your price match request, please reach out to our customer service team at sales@redgorilla.red. We’re here to help!
Thank you for choosing Red Gorilla, where we always strive to offer you the best value for your purchases!